Orders & Products

How long will my grip socks last?

With proper care, our grip socks are designed to last for months. Their longevity depends on how often you wear them, the type of activity, and how you care for them.

High-intensity sports (soccer, tennis, basketball, etc.): The grip performs at its best for around 6 months. You may notice some wear after this, but most customers find the grip remains effective for up to 1 year.

Low-intensity activities (yoga, pilates, barre, etc.): The grip can maintain peak performance for up to 1 year with regular use.

How do I care for my grip socks?

To keep your grip socks performing their best, machine wash them in cold water on a delicate cycle, and avoid using fabric softeners or bleach. Air dry flat and do not tumble dry, as heat can damage the grips and elasticity. Avoid ironing or dry cleaning.

Can I cancel or change my order after placing it?

If your order hasn’t been processed yet, you can cancel or update details such as size, colour, quantity, or delivery address. Once you’ve received a tracking email, the order has been fulfilled and can no longer be changed.

What's your exchange/return policy?

If your item is unused, unworn, and in the same condition you received it, you may be eligible for an exchange or return in the case of an incorrect or defective product. All requests are handled on a case-by-case basis. Please email us for assistance at setthepaceshop@gmail.com and we’ll respond within 2 business days.

Do you have a physical store?

We currently don’t have a permanent physical store, but you can often find us at Toronto-based pop-up markets - a perfect opportunity to experience our products in person and connect with our team. Follow us on Instagram @setthepaceshop to stay updated on our next appearance.

Shipping

How long will it take for my order to ship?

Thank you for your order! We do our best to fulfill every order within 1-2 business days. If more than 3 business days have passed and you still haven't received an email with tracking information, please reach out to us at setthepaceshop@gmail.com

How long does shipping take?

We partner with reliable carriers to deliver your order as quickly as possible. Delivery times vary by location and season (please allow extra time during holidays) as well as the varying nature of worldwide shipping. On average:

  • Within Ontario: 1–3 business days
  • Within Canada: 2–7 business days
  • USA & Mexico: 3–10 business days (customs may cause delays)
  • Outside North America: 5–15 business days (customs may cause delays)

Do you ship internationally?

Yes! We ship worldwide to Europe, North America, South America, Asia, and Australia. If you’re unsure about your country, reach out to us at setthepaceshop@gmail.com or send us a DM on Instagram @setthepaceshop

How much does shipping cost?

We offer free shipping on orders $35 CAD and more (or the equivalent in your currency). For orders under $35 CAD, shipping rates range from $7 to $20 CAD, depending on your country.

Payments

What payment methods and currencies do you accept?

We accept major debit and credit cards, including VISA, Mastercard, and AMEX, as well as third-party digital wallets such as PayPal, Google Pay, and more.

Prices are displayed in Canadian dollars (CAD), US dollars (USD), British pounds (GBP), and other common currencies. If your local currency isn’t listed, you can still check out in CAD and your bank or card provider will automatically convert the total into your currency.

My payment isn’t going through. What should I do?

We’re sorry for the inconvenience! Please double-check that:

  • You’re using a valid debit or credit card.
  • Your card supports international payments (if you’re outside of Canada).
  • You have enough funds to cover your order, including any currency conversion fees.

If you’re still having trouble, email us at setthepaceshop@gmail.com and we’ll do our best to assist you.

Work with us

Do you collaborate with athletes/creators?

Yes! We love seeing pro athletes and social media creators support our brand. If you have an idea for a collaboration, email us at setthepaceshop@gmail.com. We're also in the process of creating the Set The Pace Ambassador Program, so make sure to follow us on socials for updates!

Do you offer wholesale pricing and/or team orders?

Yes! We are open to wholesale opportunities and would love to collaborate with your business/team! For information on pricing, product availability, and to discuss how we can work together, please email us at setthepaceshop@gmail.com