Orders & Products
How do I choose the right size?
Grip Socks & Retro Jerseys: Our products are designed to fit true to size. Prefer a looser, more relaxed fit? We recommend going one size up. For the best fit, check the size guide on the product page.
Mini Shin Pads: Looking for a lighter, more minimal feel? Choose Extra Mini or Mini. Prefer more coverage while keeping your shin pads compact? Midi is a great option.
How long will the products last?
Grip Socks: With daily wear or high-intensity sports, the grip typically performs best for around 6 months to 1 year. With occasional use or lower-intensity activities, it can last around a year or longer. Actual lifespan depends on how often you wear and wash them.
Retro Jerseys & Mini Shin Pads: Designed for regular use, our jerseys and mini shin pads can last for several years with proper care. Follow the recommended care instructions to help maintain their quality and appearance.
Can I cancel or change my order after placing it?
If your order hasn’t been processed yet, you can cancel or update details such as size, colour, quantity, or delivery address. Once you’ve received a tracking email, the order has been fulfilled and can no longer be changed.
What's your exchange/return policy?
If your item is unused, unworn, and in the same condition you received it, you may be eligible for an exchange or return in the case of an incorrect or defective product. All requests are handled on a case-by-case basis. Please email us for assistance at hello@setthepaceshop.com and we’ll respond within 2 business days.
Do you have a physical store?
We don’t have a permanent store of our own just yet, but you can find our products at select Toronto retailers, including Soccer World Central and Ital Sport.
We also pop up at local markets around Toronto, where you can check out our products in person and meet our team. Follow us on Instagram @setthepaceshop to find out where we’ll be next.
Shipping
How long will it take for my order to ship?
Thank you for your order! We do our best to fulfill every order within 1-2 business days. If more than 3 business days have passed and you still haven't received an email with tracking information, please reach out to us at hello@setthepaceshop.com
How long does shipping take?
We partner with reliable carriers to deliver your order as quickly as possible. Delivery times vary by location and season (please allow extra time during holidays) as well as the varying nature of worldwide shipping. On average:
- Within Ontario: 1–3 business days
- Within Canada: 2–7 business days
- USA & Mexico: 3–10 business days (customs may cause delays)
- Outside North America: 5–15 business days (customs may cause delays)
Do you ship internationally?
Yes! We ship worldwide to Europe, North America, South America, Asia, and Australia. If you’re unsure about your country, reach out to us at hello@setthepaceshop.com or send us a DM on Instagram @setthepaceshop
How much does shipping cost?
We offer free shipping on orders $35 CAD and more (or the equivalent in your currency). For orders under $35 CAD, shipping rates range from $7 to $20 CAD, depending on your country.
Payments
What payment methods and currencies do you accept?
We accept major debit and credit cards, including VISA, Mastercard, and AMEX, as well as third-party digital wallets such as PayPal, Google Pay, and more.
Prices are displayed in Canadian dollars (CAD), US dollars (USD), British pounds (GBP), and other common currencies. If your local currency isn’t listed, you can still check out in CAD and your bank or card provider will automatically convert the total into your currency.
My payment isn’t going through. What should I do?
We’re sorry for the inconvenience! Please double-check that:
- You’re using a valid debit or credit card.
- Your card supports international payments (if you’re outside of Canada).
- You have enough funds to cover your order, including any currency conversion fees.
If you’re still having trouble, email us at hello@setthepaceshop.com and we’ll do our best to assist you.
Work with us
Do you collaborate with athletes/creators?
Yes! We love seeing pro athletes and social media creators support our brand. If you have an idea for a collaboration, email us at hello@setthepaceshop.com. We're also in the process of creating the Set The Pace Ambassador Program, so make sure to follow us on socials for updates!
Do you offer wholesale pricing and/or team orders?
Yes! We are open to wholesale opportunities and would love to collaborate with your business/team! For information on pricing, product availability, and to discuss how we can work together, please email us at hello@setthepaceshop.com